Terms and Conditions of Sale

Article 1 – Purpose and scope

These T&Cs define the conditions under which Flash makes available a platform enabling:

• Connecting Clients with professional Photographers
• Booking photographic services
• Facilitating secure payment for services
• Delivering photos

Any use of the Platform implies full acceptance of these T&Cs.

Article 2 – Acceptance of T&Cs

Acceptance is evidenced by:

• Ticking "I have read and accept the Terms and Conditions" when placing any booking
• Creating a user account on the Platform
• Validating payment for a service

The Client acknowledges having read these T&Cs and accepts them without reservation.

Article 3 – Registration and user account

3.1 Account creation

To access Platform services, the user must create an account with accurate and up-to-date information: full name, valid email address, phone number, postal address, and secure password.

3.2 Email verification

A verification email is sent upon registration. The user must confirm their email address to activate their account.

3.3 Photographer obligations

Any Photographer wishing to offer services on the Platform must operate legally and provide the following documents:

• Valid government-issued ID (front and back) – Required
• Bank account details (RIB) – Required
• Photography portfolio – Required
• SIRET number (French business registration) – Required
• URSSAF compliance certificate – Required
• SIRENE situation notice – Required
• Professional liability insurance certificate – Strongly recommended

Flash reserves the right to refuse, suspend or request regularisation of any account with invalid or fraudulent documents.

Article 4 – Description of services

4.1 Photographic services

• Photo sessions of varying durations (from 30 minutes to a full day depending on the package)
• A defined number of photos (from 10 to 100 photos to select depending on the package)
• High-resolution digital photo delivery
• Option to purchase additional photos

4.2 Booking process

The Client selects a Photographer, chooses a package and a time slot, then confirms the booking. The Photographer then proposes a meeting location which the Client accepts or declines. After the session, the Photographer delivers photos via the Platform. The Client selects their photos and validates their selection to download them in high resolution.

4.3 Gift vouchers

Flash offers gift vouchers enabling any person (hereinafter "the Buyer") to offer a photography session to a third party (hereinafter "the Recipient"). Purchasing a gift voucher constitutes acceptance of the following specific conditions:

• Validity period: The gift voucher is valid for 1 year (12 calendar months) from the date of purchase. A unique code is generated and sent to the Buyer upon payment confirmation.
• How to use: The Recipient must create an account on the Platform and apply the gift code when booking a photo session in order to benefit from the corresponding service.
• Expiry and non-refund policy: If the gift voucher is not used before its expiry date, it is permanently invalidated. No refund will be issued for an expired gift voucher, for any reason whatsoever. The Buyer expressly acknowledges this non-refundable nature at the time of purchase.
• Non-transferable: The gift voucher is personal and cannot be exchanged for cash or credit.
• Associated service: The gift voucher is linked to a specific service and photographer selected at the time of purchase. Any modification is subject to the agreement of the relevant photographer.
• Photographer deregistration: Should the photographer associated with the gift voucher deregister or be removed from the Platform before the voucher has been used, Flash undertakes to fully refund the Buyer the amount paid.

Article 5 – Pricing and payment

5.1 Pricing structure

Prices are freely set by each Photographer and include the service fee (5% commission charged by Flash). Example: For a €100 service, the Client pays €105. The Photographer receives €100.

5.2 Payment timing

Flash operates a pay-at-booking model: the Client pays at the time of their booking request. Payment is held securely by the Platform and only transferred to the Photographer after the Client validates the delivered photos. Payment to the Photographer is triggered after this validation.

5.3 Payment methods

Payment is processed exclusively online via Stripe. Accepted methods: credit/debit card (Visa, Mastercard, American Express) and other Stripe-supported methods.

5.4 Payment transfer to Photographer

Payment is transferred to the Photographer after explicit Client validation or expiry of the 7-day claims period. Transfer is made manually within 14 business days.

5.5 Additional photos

The Client may purchase additional photos beyond their package. The unit price is set by the Photographer and subject to the same 5% commission.

5.6 Promotional offers

Flash may offer temporary promotions. Any discount is entirely funded by Flash and does not affect the Photographer's remuneration.

Article 6 – Invoicing and accounting documents

The Platform automatically generates invoices for each completed service after payment validation. Invoices are available in the Photographer's personal space and include all legally required information (invoice number, dates, party details, amounts, VAT where applicable).

The Photographer remains solely responsible for the accuracy of their professional information and for retaining documents for the legally required period (minimum 10 years). Flash is not liable for errors resulting from incorrect information provided by the Photographer.

Article 7 – Booking and confirmation

Photographers manage their availability via an online calendar. A booking is confirmed upon payment validation. Both parties receive a confirmation email. The Photographer then proposes a meeting location for the Client to accept.

Automatic reminders are sent 24 hours before the session and 24 hours after (delivery reminder to the Photographer).

Article 8 – Cancellation, rescheduling and refunds

8.1 Cancellation by the Client — more than 48 hours before the session

The Client may cancel their booking more than 48 hours before the session. In this case, Flash will issue a full refund of the amount paid.

8.2 Cancellation by the Client — less than 48 hours before the session

If the Client cancels within 48 hours of the session, and only when the booking is fully confirmed (meaning the meeting location has been proposed by the Photographer and accepted by the Client), 50% of the service price is paid to the Photographer as compensation. The service fee (Flash commission) is retained by the Platform. The remaining balance is refunded to the Client.

If the booking is not yet fully confirmed at the time of cancellation (meeting location not yet proposed or not yet accepted by the Client), the Client is fully refunded, regardless of how close the session date is.

8.3 Cancellation by the Photographer

If the Photographer cancels at any time, the Client is fully refunded the amount paid. Repeated cancellations may result in sanctions (warning, suspension, exclusion).

8.4 Failure to attend without cancellation

In the absence of a formal cancellation, the following rules apply after investigation by Flash:

• Client fails to attend: the full service amount is paid to the Photographer. The service fee is retained by the Platform.
• Photographer fails to attend: the Client is fully refunded the amount paid.

These situations are subject to a case-by-case review by the Flash team. Supporting evidence must be provided by the relevant party (screenshots, messages, proof of attendance, etc.) before any processing takes place.

8.5 Rescheduling

A session may be rescheduled at any time by mutual agreement. In the event of an unforeseen circumstance (illness, bad weather, personal or professional constraint...), either party may initiate a rescheduling request directly from the Platform.

1. The requesting party initiates a rescheduling request via the Platform, stating the reason
2. The other party receives a notification and has 48 hours to accept or decline
3. If accepted, both parties agree on a new time slot within the Photographer's availability
4. If declined or no response is received within the deadline, the session is maintained at the original date

No penalty applies in the event of an accepted rescheduling. A rescheduling request does not constitute a cancellation and does not trigger any refund.

8.6 Force majeure

In cases of force majeure (weather conditions, illness, etc.), the affected party may request a rescheduling that the other party cannot refuse. Supporting documentation must be sent to social@flashapp.fr to validate the situation. A refund remains possible upon receipt of this documentation.

8.7 Refund timeline

Refunds are processed within 14 business days to the original payment method.

Article 9 – Photographer obligations

The Photographer undertakes to operate legally with a valid SIRET number, hold professional liability insurance, provide authentic documents, keep their calendar up to date, honour all confirmed bookings, and deliver a professional quality service.

Photos must be delivered within 14 business days in high-resolution digital format, meeting quality standards: sharpness, correct exposure, minimum 3000px on the longest side, correct framing, subject's face visible on 100% of photos.

The Photographer must respond to Client messages within 24 hours via the Platform's messaging system.

Article 10 – Inactivity and automatic resolution

If either party fails to take a required action, the Platform sends progressive reminders:

The refund or payment release is processed manually by the Flash team within 14 business days.

Article 11 – Client obligations

• Provide accurate information at registration
• Be present at the agreed time and location
• Follow the Photographer's instructions during the session
• Communicate respectfully with the Photographer
• Report any dissatisfaction within 7 days of photo delivery
• Not use photos for commercial purposes without prior written agreement from the Photographer
• Leave an honest and constructive review after the service

Article 12 – Photo delivery

Photos are made available for direct download via the Platform. The Client receives an email notification upon delivery. Photos are stored on the Platform for 90 days from delivery; after this period, availability is not guaranteed.

Any complaint regarding the quality or number of photos must be submitted within 7 days of delivery. After this deadline, photos are deemed accepted.

Article 13 – Intellectual property

The Photographer retains copyright over all photographs taken. Payment grants the Client a personal, non-commercial licence including the right to share on social media and reproduce for private use. Any commercial use is strictly prohibited without prior written consent from the Photographer.

The Photographer may use the photos for their professional portfolio and communication. The Client may object in writing within 7 days of the session.

Article 14 – Liability

Flash acts solely as a technical intermediary and is not responsible for the quality of photographic services, incidents during sessions, or disputes between parties. Flash's liability is limited to the commission received on the disputed transaction.

The Photographer is solely responsible for the quality of their services, their professional liability insurance, legal and tax compliance, and any damages caused to the Client or third parties during the service.

Article 15 – Personal data protection

Flash collects data necessary for providing services (identity, contact details, payment). In accordance with the GDPR, users have rights of access, rectification, erasure, restriction, portability and objection. To exercise these rights: social@flashapp.fr.

Article 16 – Claims and disputes

In the event of a dispute, the parties must first attempt an amicable resolution via the Platform's messaging system. If no agreement is reached, the dispute is reported to Flash. Clients may also refer the matter to a consumer mediator free of charge.

Article 17 – Amendments to the T&Cs

Flash reserves the right to amend these T&Cs at any time. Users are notified by email and Platform notification. Amendments take effect 30 days after notification. Continued use of the Platform after this date constitutes acceptance of the new T&Cs.

Article 18 – Applicable law and jurisdiction

These T&Cs are governed by French law. In the event of a dispute, the parties will seek an amicable resolution before initiating any legal proceedings.