These Terms and Conditions of Sale (hereinafter "T&Cs") govern the contractual relationships between:
These T&Cs define the conditions under which Flash makes available a platform enabling:
Any use of the Platform implies full acceptance of these T&Cs.
Acceptance is evidenced by:
The Client acknowledges having read these T&Cs and accepts them without reservation.
To access Platform services, the user must create an account with accurate and up-to-date information: full name, valid email address, phone number, postal address, and secure password.
A verification email is sent upon registration. The user must confirm their email address to activate their account.
Any Photographer wishing to offer services on the Platform must operate legally and provide the following documents:
Flash reserves the right to refuse, suspend or request regularisation of any account with invalid or fraudulent documents.
Flash operates a pay-on-delivery model: the Client only pays after receiving and approving their photos.
Prices are freely set by each Photographer and include the service fee (5% commission charged by Flash). Example: For a €100 service, the Client pays €105. The Photographer receives €100.
The Client pays only after receiving photos. Once photos are delivered, the Client has 7 calendar days to pay. After this period, the inactivity procedure described in Article 10 may apply.
Payment is processed exclusively online via Stripe. Accepted methods: credit/debit card (Visa, Mastercard, American Express) and other Stripe-supported methods.
Payment is transferred to the Photographer after explicit Client validation or expiry of the 7-day claims period. Transfer is made manually within 14 business days.
The Client may purchase additional photos beyond their package. The unit price is set by the Photographer and subject to the same 5% commission.
Flash may offer temporary promotions. Any discount is entirely funded by Flash and does not affect the Photographer's remuneration.
The Platform automatically generates invoices for each completed service after payment validation. Invoices are available in the Photographer's personal space and include all legally required information (invoice number, dates, party details, amounts, VAT where applicable).
The Photographer remains solely responsible for the accuracy of their professional information and for retaining documents for the legally required period (minimum 10 years). Flash is not liable for errors resulting from incorrect information provided by the Photographer.
Photographers manage their availability via an online calendar. A booking is confirmed only after the Client accepts the proposed location and both parties receive a confirmation email. No payment is required at confirmation.
Automatic reminders are sent 24 hours before the session and 24 hours after (delivery reminder to the Photographer).
Since no payment has been made at the time of booking, cancellation is free of charge with no penalty, regardless of the notice period.
If the Photographer cancels, the booking is cancelled free of charge for the Client. Repeated cancellations may result in sanctions (warning, suspension, exclusion).
A session may be rescheduled at any time by mutual agreement. In the event of an unforeseen circumstance (illness, bad weather, personal or professional constraint...), either party may initiate a rescheduling request directly from the Platform.
No penalty applies in the event of an accepted rescheduling. A rescheduling request does not constitute a cancellation and does not trigger any refund.
In cases of force majeure (extreme weather conditions, serious illness, etc.), either party may request a rescheduling without penalty. A refund remains possible with supporting documentation.
Refunds are processed within 14 business days to the original payment method.
The Photographer undertakes to operate legally with a valid SIRET number, hold professional liability insurance, provide authentic documents, keep their calendar up to date, honour all confirmed bookings, and deliver a professional quality service.
Photos must be delivered within 14 business days in high-resolution digital format, meeting quality standards: sharpness, correct exposure, minimum 3000px on the longest side, correct framing, subject's face visible on 100% of photos.
The Photographer must respond to Client messages within 24 hours via the Platform's messaging system.
If either party fails to take a required action, the Platform sends progressive reminders:
The refund or payment release is processed manually by the Flash team within 14 business days.
Photos are made available for direct download via the Platform. The Client receives an email notification upon delivery. Photos are stored on the Platform for 90 days from delivery; after this period, availability is not guaranteed.
Any complaint regarding the quality or number of photos must be submitted within 7 days of delivery. After this deadline, photos are deemed accepted.
The Photographer retains copyright over all photographs taken. Payment grants the Client a personal, non-commercial licence including the right to share on social media and reproduce for private use. Any commercial use is strictly prohibited without prior written consent from the Photographer.
The Photographer may use the photos for their professional portfolio and communication. The Client may object in writing within 7 days of the session.
Flash acts solely as a technical intermediary and is not responsible for the quality of photographic services, incidents during sessions, or disputes between parties. Flash's liability is limited to the commission received on the disputed transaction.
The Photographer is solely responsible for the quality of their services, their professional liability insurance, legal and tax compliance, and any damages caused to the Client or third parties during the service.
Flash collects data necessary for providing services (identity, contact details, payment). In accordance with the GDPR, users have rights of access, rectification, erasure, restriction, portability and objection. To exercise these rights: social@flashapp.fr.
In the event of a dispute, the parties must first attempt an amicable resolution via the Platform's messaging system. If no agreement is reached, the dispute is reported to Flash. Clients may also refer the matter to a consumer mediator free of charge.
Flash reserves the right to amend these T&Cs at any time. Users are notified by email and Platform notification. Amendments take effect 30 days after notification. Continued use of the Platform after this date constitutes acceptance of the new T&Cs.
These T&Cs are governed by French law. In the event of a dispute, the parties will seek an amicable resolution before initiating any legal proceedings.
Last updated: 6 June 2026 — Version 1.0
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